Unified e-Portal.
Bringing clarity to public services.
A unified digital experience for Azerbaijan’s Ministry of Digital Development and Transport, bringing services from multiple institutions into a coherent interface with clear navigation and a consistent visual language.
Challenge
Unify government services with different requirements, forms and workflows into one product with a clear structure and consistent navigation.
What I did
User research, information architecture and UX/UI design across the portal, from wireframes and interactive prototypes to a modular UI kit, in close collaboration with development.
Impact
A unified service experience supported by a shared design system, giving existing services a consistent structure and new services a foundation to build on.
01
The problem
Accessing the Ministry’s services and those of its affiliated institutions meant in-person visits, paper documents and time-consuming processes. Without a unified digital system, citizens lacked a single place to access these services online.
Constraints
02
e-Portal Design
